FAQ

Shipping & Processing

Can I resell my promotional PopSockets grips order?
Promotional PopSockets grips are to be used exclusively as giveaways; only authorized vendors are permitted to resell PopSockets grips. If you're interested in reselling Custom PopSockets grips, please contact PopMerch@popsockets.com.
Where are PopSockets grips manufactured and printed?
The individual PopSockets grips pieces are manufactured in China. Your custom logo will be printed at the PopSockets production facility in Boulder, CO.
How long will It take to get my order?
It will take approximately 2 weeks from the time the order is placed to when it is delivered. Production takes 2-5 business days, delivery time depends on location & shipping method.
How much is shipping?
Ground shipping within the US is free. Expedited shipping options are also available.
Do you ship internationally?
Yes we do. Prices do not include shipping or import fees.
Can I order less than 100 units?
We have a strict minimum order quantity of 100 for Original PopGrips. Premium PopGrips & PopMinis have a minimum quantity of 50. PopWallets have a minimum quantity of 25.

Other Questions

What are your payment terms?
When placing an order online, payment by credit card is required to complete your order. We authorize payment when the order is placed and the transaction will be processed once your order is fulfilled. If you would prefer to be invoiced, please contact our team at Promo@popsockets.com. We prefer check or bank transfer, but we also accept Visa, MasterCard, and American Express.
What is your return/cancellation policy?
Promotional orders can be cancelled within 24 hours of placement to receive a full refund. Once the order has been printed or shipped, we can not guarantee a refund, but will work with you on a case-by-case basis. For all returns, please contact us at Promo@popsockets.com to start the process.
Will my customers like PopSockets grips?
Is the sky blue? Yes, the odds are high that your customers will love PopSockets grips -- a typical comment from our customers after using PopSockets grips for a couple days is, "I'll never go back to using my phone without a PopSockets grip."
I am an ASI/PPAI distributor for promotional products. Do I get special pricing?
Our partner iClick is the exclusive supplier to distributors in this industry. Contact sales@iclick.com for more info.
What color options can I choose from?
Standard production uses an off-white button, or a black button. The accordion and platform can be either white or black. Orders of 10,000+ units may qualify for additional customization.

STILL HAVE QUESTIONS? CONTACT US ATPromo@PopSockets.com